Make-up Class Policy
The Football Factory offers make-up lessons as a courtesy to all customers who have notified us that they cannot attend one of their scheduled classes.
There is only a maximum of 2 makeup classes per term. Once booked in a class for the makeup class you cannot change it. You cannot do a makeup class for a makeup lesson
A minimum of 2 hours’ notice must be given for a cancellation of a lesson. No notification, no make-up lesson.
Customers are offered, as a courtesy, a maximum of two make-up lessons during any one term if places are available. All make-up lessons must be completed within the same term of the missed lessons.
Due to our high number of enrolments, our COURTESY* MAKE-UP CLASSES are subject to availability.
Please be flexible with days, times and teachers when wanting to book a make-up class.
Make-up classes are not transferable and must be completed in the same term as the missed class.
We apologise for any inconvenience this may cause if you cannot complete your courtesy* make-up class.
*Courtesy Make-Up classes is a service we offer subject to availability, we offer no assurance that they will be able to be booked.
To cancel a lesson:
- Parents are asked to notify The Football Factory their child is enrolled in WELL BEFORE the lesson to be missed to advise that you are unable to attend.
To organise a make-up lesson:
- Parents are asked to phone the Football factory if their child is enrolled in no more than 24 hours prior to organise a make-up lesson.
- Make-up lessons should be completed as soon as possible after the missed lesson.
- Make-up lessons may be taken before the missed lesson, if you know you are going to be away later in the term eg. family holiday, school camp.
Do not leave your make-up lesson until the last week of term. You may miss out due to full classes.