MAKE-UP CLASS POLICY
The Football Factory offers make-up lessons as a courtesy to all customers who have notified us in advance that they cannot attend one of their scheduled classes.
There is a maximum of only 2 make-up classes per term. Once booked in for a make-up class you cannot change it. You cannot reschedule a new make-up class if you miss the make-up class previously booked.
A minimum of 2 hours’ notice must be given for a cancellation of a lesson. No notification, no make-up lesson.
All make-up lessons must be completed within the same term of the missed lessons.
Due to our high number of enrolments, our courtesy* make-up classes are subject to availability.
Please be flexible with days, times and teachers when wanting to book a make-up class.
Make-up classes are not transferable and must be completed in the same term as the missed class.
We apologise for any inconvenience this may cause if you cannot complete your courtesy* make-up class.
*Courtesy Make-Up classes is a service we offer subject to availability, we offer no assurance that they will be able to be booked.
To cancel a lesson:
- Parents are asked to notify The Football Factory their child is enrolled in WELL BEFORE the lesson to be missed in order to advise us that you are unable to attend.
To organise a make-up lesson:
- Parents are asked to phone The Football Factory requesting a make-up class, no less than 24 hours prior to organise the replacement lesson.
- Make-up lessons should be completed as soon as possible after the missed lesson.
- Make-up lessons may be taken before the missed lesson, if you know you are going to be away later in the term eg. family holiday, school camp.
Do not leave your make-up lesson until the last week of term. You may miss out due to full classes.